If you are a housing officer, support worker, social worker, medical professional or other, you may want to refer a client to us for debt and/or budgeting advice. Before submitting a referral form, please ensure that the client is aware of the referral and has agreed to you passing their details on to us. Once we receive the referral form we will contact the client to discuss their situation in more detail.

The housing referral form is specifically for referrals made by housing officers or housing associations for clients with rent arrears. If you are not a housing officer please complete the General Referral Form.

Please be aware that submitting a referral request does not guarantee that we will be able to see the person you refer. However if we aren't able to help due to capacity constraints or because they require assistance we cannot provide, we will always do our best to suggest alternatives sources of help.

We currently have branches in Hammersmith, South Kensington,Twickenham and Chiswick and will see clients living in the boroughs of Hammersmith & Fulham, Kensington & Chelsea, Westminster, Richmond-upon-Thames and Hounslow only. .


If you would like to send any additional documents in relation to your referral, please email them to [email protected] quoting the referees name in the subject