Getting Ready

Once you have booked an appointment to come and see one of our amazing advisers, please help us by following the four simple steps below to get yourself ready.

At your appointment, we will do everything we can to help you get back on your feet. But we can only do so with your cooperation and involvement. The more you are able to prepare beforehand, the more we can help.


step 1 - bring your papers

It is really important that you bring as much information to your appointment as possible. Please bring all your papers - benefit letters, rent statement, wage slips, bank statements, bills, letters from your creditors. You can find a useful checklist below.


step 2 - complete a budget sheet

One of the most important things we’re likely to do is to help you build a financial statement. This may sound a bit daunting, but at the end of the day it’s simply a record of how much money you have coming in (from wages or benefits for example), and where it goes (rent, food etc).

Before you come to your appointment, please will you fill in this online Budget Sheet to the best of your ability - it is just a first draft so it doesn’t have to be perfect and we will go through it when we see you. Or if you prefer, you can fill in a paper version here and bring it with you when you come to your appointment.


step 3 - read our agreement

If you decide to accept our help, we will ask you to sign an Agreement with us. This sets out what we will do and the things you need to be aware of. But it also describes what we expect from you. Please click the button below to read a copy of the Agreement now.


step 4 - think about your options

Finding your way out of debt can be confusing, that’s why we’re here to help. There may be a number of different options open to you, from setting up affordable payments, all the way through to something like bankruptcy. Not all options will be appropriate for your situation, and we will help you decide which one is right for you. But if you’d like to understand what the potential options are, you can download our simple ‘Which Path’ booklet below.