Crosslight Learning Academy

*Please note: All training sessions will be offered online via Teams unless otherwise stated. Please create a manual invite in your calendar for any events you may like to attend and register via the relevant training hyperlink/s below.

SAFEGUARDING REFRESHER

This session is offered monthly and covers a refresher on the topic of Safeguarding including internal reporting procedures, suicide prevention, dealing with vulnerable adults and time for discussion and group reflection. We encourage all team members to attend one session annually.

Wednesday 18th June 12.00-13.00

RUNNING AN EFFECTIVE APPOINTMENT

Looking at how to structure a client appointment to get the best out of the session. How to listen and build trust. We will look at the priorities for an appointment including some ‘quick wins’ as well as some of the technical and administrative things that we need to cover. Aimed at all new Debt Advice volunteers/staff members and useful awareness raising session for all Financial Capability roles.

Thursday 3rd July 12.00-13.30

A COACHING APPROACH TO SUPPORTING OUR TEAMS AND CLIENTS

This session seeks to explore the concept of coaching, how it can be used (including an overview of a useful coaching model) and provides a useful ‘Toolbox’ of tips and tools to assist in supporting our clients and team members. Particularly useful for all front line advice and financial capability roles and for those working with or managing a team or clients.

Thursday 10th July 12.00-13.30

SUICIDE PREVENTION: THE ESSENTIALS

This session will focus on increasing knowledge in the area of Mental Health and Wellbeing. Participants will learn how to identify the potential ‘red flags’ in relation to the topic of suicide and how to effectively navigate conversations to assist anyone who may be struggling with suicidal thoughts. Aimed at all volunteer and staff member roles.

Thursday 17th July 12.00-13.30