You missed your appointment

Demand for our service is very high - unfortunately when an appointment is missed without prior notice, it means that we cannot give that appointment slot to someone else who is waiting for help and it places a great strain on our service.

If you would still like to see one of our advisers please do call us to arrange a new time - we would love to help.

If we do not hear from you within the next 14 days, we will assume that you no longer require our services and we will close your file.

If your case is closed;

• Crosslight will no longer be acting on your behalf and any authority you have previously given us in this regard will be cancelled

• If any of your creditors gets in touch with us, we will inform them that your case is closed and that they should contact you directly

• Any physical paperwork you have given us will be securely shredded unless you have asked for any original documents to be returned to you

• Any personal data we hold about you will remain secure and subject to strict confidentiality rules in line with our Privacy Policy, information about which was provided to you before your first appointment in our 'Which Path?' booklet. Your data will never be disclosed to third parties other than in strictly limited circumstances for example if explicitly required by law or for audit purposes. We are required to hold this data for 6 years, after which time it will be permanently deleted. You can find out more about how we handle your data and your general data rights in our Privacy Policy.