Client Services Executive

This is a crucial role to support our Advice Services team. They are the gatekeepers of our work, being the first point of contact for our clients, most of whom will be struggling and may be both emotionally and physically vulnerable. You may be the first person many of our clients will have spoken to about their issues and being able to put them at ease in a professional, yet warm and friendly manner is incredibly important. You will get to make the first impression of Crosslight and help build trust and engagement from the very start.  

The role is varied but will involve handling new client enquiries in person and on the phone, understanding their situations, assessing their needs, booking and coordinating appointments, providing information, and acting as an advocate for the work we do.  

• Full training given

• 3 days per week, flexible working encouraged. Hours spread over several days preferred

• Based at our South Kensington Head Office. Some home working

• £28-31k FTE - this reflects the range of possible skills and experience of a candidate, with the expectation that all desirable and essential attributes will be required to achieve the top of the range.