"When things got difficult and I didn’t know where to turn, one person stood out as a guiding light, my debt advisor from Crosslight."

Nareen* shares, in her own words, what working with her Crosslight Advice adviser meant to her…

A Story of Support: How My Adviser Helped Me Through Tough Times

When things got difficult and I didn’t know where to turn, one person stood out as a guiding light, my debt advisor from Crosslight. He wasn’t just someone doing a job, he truly listened and cared.

When my energy bills became overwhelming, he stepped in and helped me navigate the support fund schemes and payment plans that gave me room to breathe. He supported me with my council tax issues, ensuring I was on the right discounts and not falling further behind. At a time when putting food on the table felt uncertain, he helped me access food vouchers that made all the difference.

He also assisted with my PIP appeal, Universal Credit (UC) concerns, helping me with my UC50 form, something that would have been impossible for me to manage on my own. He gave guidance that helped not just me, but my son as well. Thanks to his support, my son was able to receive the correct elements of care allowance in his UC award, something that brought a huge relief to our family.

And this was only part of what he did. Whenever a problem came up big or small, he was there. Steady, patient, knowledgeable, and kind. Without his help, I truly don’t know how I would have made it through. Thank you for being more than an advisor. Thank you for being a lifeline.

Crosslight has made a significant impact. Since working with them, our financial problems are almost fully resolved and we've seen steady improvements . Their support brought both structure and clarity, which helped us focus on growth rather than just survival.